1st Line Support Engineer
- Hiring Organisation
- Nextech Group Limited
- Location
- Huntingdon, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
phone, email, and ticketing system. Log, manage, and resolve support tickets in line with agreed service levels. Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking. Support end-user hardware including laptops, desktops, printers, mobile devices, and VoIP systems. Escalate complex issues to senior … service delivery and team efficiency. Skills & Experience Required Previous experience in an IT Support, Helpdesk, or Service Desk position. Good understanding of Microsoft 365, Windows OS, Active Directory, and networking fundamentals. Strong customer service and communication skills. Ability to troubleshoot and resolve technical issues in a structured manner. Organised ...