IT Change and Problem Analyst
- Hiring Organisation
- Caledonian MacBrayne
- Location
- Gourock, Inverclyde, UK
experience investigating trends and supporting root cause analysis . Excellent stakeholder management, communication, and organisational skills. Experience producing reports and dashboards using Excel, Power BI , or similar tools. ITIL Foundation certification (v3 or ITIL 4). Desirable Experience within a regulated, transport, operationally critical, or safety-critical environment. … Knowledge of ISO 27001, Cyber Essentials Plus, and IT governance frameworks. ITIL Practice Manager, Lean Six Sigma, or Power BI qualifications. Why Join Us? This is an excellent opportunity to play a vital role in improving service reliability, strengthening IT governance, and helping deliver high-quality technology services ...