resolutions, and procedures Support desktop, laptop, and printer installations and configurations Deliver excellent customer service and maintain strong client relationships Skills & Experience Previous experience in a 1st line / helpdesk support role (ideally within an MSP) Good understanding of Windows 10 / 11, Microsoft 365, and Active Directory Familiarity with remote support tools and ticketing systems … Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP) Strong communication and problem-solving skills Ability to work under pressure and manage multiple priorities Relevant IT qualifications (e.g. CompTIA A+, Microsoft, ITIL) are a plus Why Join Us? Competitive salary (£24,000 - £28,000 DOE) Exposure to a wide range of clients and More ❯
resolutions, and procedures Support desktop, laptop, and printer installations and configurations Deliver excellent customer service and maintain strong client relationships Skills & Experience Previous experience in a 1st line / helpdesk support role (ideally within an MSP) Good understanding of Windows 10 / 11, Microsoft 365, and Active Directory Familiarity with remote support tools and ticketing systems … Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP) Strong communication and problem-solving skills Ability to work under pressure and manage multiple priorities Relevant IT qualifications (e.g. CompTIA A+, Microsoft, ITIL) are a plus Why Join Us? Competitive salary (£24,000 - £28,000 DOE) Exposure to a wide range of clients and More ❯
Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor / manage call queues to ensure that support calls are being escalated and resolved within agreed SLAs To complete additional ad hoc project work, as required To assist the Senior … Requirements: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory, Group Policy, Azure AD and Intune Good understanding of TCP/IP, DNS, DHCP and VLANs. Experience of using a helpdesk management system and working to SLAs. A strong desire for personal and professional development. More ❯
