2 of 2 Permanent Customer Experience Jobs in the Isle of Man

throughout the UK & Ireland, we provide a local service to our customers. Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, help to choose … customers UK wide. The Opportunity: The role purpose is to lead and develop a high-performing branch operation, delivering profitable sales growth, exceptional customer experience, and operational excellence across all customer channels. The Branch Manager is responsible for setting branch strategy, driving commercial performance, managing branch operations ...

pages, online purchase journeys, forms and key digital funnels, using structured experimentation, A/B testing and behavioural insight where appropriate. Partner with the CX Manager to translate Voice of Customer and journey insight into digital improvements, while maintaining clear accountability for digital funnel performance and optimisation. Partner with … challenge performance and transition activity in-house where appropriate. Strong stakeholder management and collaboration skills, with the ability to work effectively across Marketing, Commercial, CX, Sales, BI/Data and Technology teams. Strong attention to detail, prioritisation and delivery discipline, with the ability to manage multiple markets, campaigns and optimisation ...