1 of 1 Permanent Process Improvement Jobs in the Isle of Man

accurate outcome testing on a day-to-day basis, working in close conjunction with CS Operational Specialists and Risk and Compliance to deliver consistent and meaningful reporting to support process enhancements, root cause analysis and best practice. The role provides the opportunity to learn about our different financial products and processes across Canada Life, primarily focusing on using QA … Assessment : Evaluate customer service interactions, including complaints and vulnerable customers, to ensure positive outcomes and compliance with regulatory standards Management Information Production : Create detailed and insightful reports to support process improvements, consumer duty reporting, and operational risk management. Lead monthly review sessions with operational heads Process Improvement : Identify and collaborate on implementing changes to enhance customer service More ❯