2 of 2 Permanent Service Delivery Jobs in the Isle of Man

Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Unified Communications Engineer. In this role the Unified Communications Engineer will be responsible for supporting and implementing solutions based around communication, collaboration … support and design assistance for enterprise client projects You will be closely aligned with the Professional Services Consultants to deliver an end-to-end service for customers Provide subject matter expertise on technical solutions, and act as a technical point of contact for implementation projects and in-life service ...

technologies including Mitel, Session Border Controllers, Sure Cloud Voice, Sure Connect for Teams, and Operator Connect , supporting projects from implementation through to in-life service delivery. Key Responsibilities Support and implement unified communications solutions for enterprise customers. Work closely with Professional Services Consultants to deliver end-to-end project … support. Act as a technical point of contact for implementation and service delivery. Communicate clearly with customers on delivery plans, progress, and next steps. Maintain accurate documentation, ticket updates, and handovers using systems such as ServiceNow , IT Glue , and Network Glue . Identify risks early and escalate where ...