1 of 1 Permanent ServiceNow Jobs in the Isle of Man

Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an … root cause and agreed actions and actively track these actions to completion Undertake continual service improvements of the Incident Management process. Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value More ❯