2 of 2 Permanent 2nd Line Support Jobs in Kent

Role: 2nd Line IT Support Location: Gillingham Salary: £35,000 We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team. This is a hands-on technical role that involves providing high-level support across a variety of systems … to multiple sites. If you're passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you! Key Responsibilities Provide 2nd line support for users. Troubleshoot and maintain Windows Server environments (Apply online only)). Administer Microsoft 365 services, including Azure AD, InTune, SharePoint, and Exchange … user systems. Maintain clear documentation of systems, procedures, and issue resolution. Travel between sites as needed to support local infrastructure and deployments. Requirements Proven experience in a 2nd line IT support or similar technical support role. Strong knowledge of the technologies listed above. Excellent diagnostic and problem-solving skills. Full UK More ❯

Position Overview We are seeking a skilled and motivated 2nd Line Service Desk Engineer to join our technical team. This role is responsible for providing second-line support, managing escalations from 1st Line Engineers, and assisting with project work both remotely and on-site. The ideal candidate will bring strong technical … expertise, experience working within an MSP environment, and a customer-focused mindset. Key Responsibilities Provide 2nd Line support for customer hardware and software issues. Troubleshoot and resolve issues escalated from the 1st Line team. Respond to alerts from monitoring systems to perform proactive maintenance. Handle incoming customer calls and create support tickets when necessary. Mentor and support 1st Line Engineers with escalations and queries. Maintain accurate documentation of client environments, systems, and procedures. Perform on-site visits for installations, troubleshooting, and maintenance. Participate in and support infrastructure projects such as: System upgrades and migrations Virtualisation deployments Disaster recovery implementations Essential Skills & Experience Strong More ❯