1 of 1 Permanent Design Thinking Jobs in Kent

About the team As a UX research Lead you will join the newly formed Design and Research team within our Transformation function. As an individual contributor you will be comfortable working in an agile environment, working alongside the Senior Experience Designer(s) to support exceptional digital end-to-end customer and colleague experiences to transform user journeys through driving … journeys on our multiple brands. You'll uncover deep insights into the goals, pain points, and behaviours of both customers and intermediaries, translating these into actionable guidance for product, design, and business teams. Previous experience in a similar role will have given you the confidence and expertise to communicate and share methods, results and narratives across a wide range … qualitative and quantitative research methodologies (e.g., in-depth interviews, usability testing, surveys, diary studies, desk research, concept testing) Champion customer needs across functions and be an ambassador for implementing design thinking across all teams Build research capability across the design team by mentoring and training others to run their own studies confidently and GDPR compliant Build and More ❯