management. Experience in ITIL-based change and incident management processes. Skills & Certifications: M365 - MS-900 (Fundamentals) & MS-102 (Expert) Azure - AZ-900 (Fundamentals) & AZ-104 (Administrator Associate) Proficiency with ITSM tools such as ServiceNow. Strong analytical, problem-solving, and communication skills. Desirable: Experience with SolarWinds, Nutanix, Nasuni, Commvault, and Microsoft Server. Knowledge of networking concepts, Azure Firewall, VLAN/VWAN More ❯
Respond to customers promptly and establish the best way to provide support as effectively and efficiently as possible. That may be via phone, email, in person or using our ITSM platform Zoho Desk. · Responsible for the day-to-day management and upkeep of the internal Helpdesk system, continuously looking for ways to improve the customer service offering and ensuring all More ❯
for your role. Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations. Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA. Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other More ❯
engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment , where you will lead ITservicemanagement, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing … Performance Monitoring & Reporting: Track ITservice metrics, analyse trends, and provide data-driven recommendations for improving system reliability and user satisfaction. Qualifications & Requirements: 5+ years of experience in ITservicemanagement, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to … experience preferred Marine Training (STCW) or willingness to complete it before starting work Ability to travel and work overseas on a three-month rotational basis Work Environment: Lead ITservicemanagement onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations. Work in a fast-paced, customer-facing environment, collaborating with diverse international teams. Adapt to varying time More ❯
