you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, MicrosoftOffice365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line … rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of MicrosoftOffice & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive … What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft365 ecosystem – Support and configuration of Exchange More ❯
IT Field Engineer - 365/Azure/Networking/MSP Client sites around Kent Visiting client sites and remote in to resolve escalations 1st line can't fix. You'll diagnose … fix, and document-fast and clean. Based at one HQ site, but some travelling to satellite offices in South East. What you'll do Troubleshoot Windows 10/11, Microsoft365 (Teams, SharePoint, Exchange), and on-prem AD/Azure AD. Image/deploy devices via Intune/Autopilot; handle joiner/mover/leaver tasks. Tackle … Own tickets end-to-end, hit SLAs, and keep crystal-clear comms. What you'll bring 2nd line/Field experience (MSP or multi-site is fine). Strong Microsoft365, AD/Azure AD, Intune, and networking fundamentals. Driver's licence, great people skills, cool head under pressure. IT Field Engineer - 365/Azure More ❯
IT infrastructure team to develop, maintain, and deliver IT infrastructure, services, and systems. Here’s what you’ll get up to Designing and developing our cloud infrastructure Managing our Microsoft365 environment Troubleshooting complex issues and providing 2nd and 3rd line support for IT issues Ensuring we maintain a secure environment with configuration, patching and upgrades. Assist … working on. We recognise the benefits of smarter working practices that enable us to maximise productivity. About you. You will have the following; Your knowledge Practical Working knowledge of Microsoft Azure and Microsoft365 Strong knowledge of SharePoint, Teams Knowledge of security and compliance regulations Knowledge of networking and firewall administration Your experience Experience in designing More ❯
Ashford, Kent, United Kingdom Hybrid / WFH Options
Sysco International
and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of MicrosoftOffice365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM … certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in MicrosoftOffice365More ❯
youll dive into support tickets, tackling everything from hardware hiccups to software snags and network nuisances. Duties include: diagnosing and fixing everyday tech challenges, such as Windows OS troubles, Microsoft365 queries, basic network issues, and VPN connectivity. documenting incidents, solutions and escalating complex issues Provide proactive support, such as routine system checks and alerts, to maintain … met, prioritising customer satisfaction. Assembly, disassembly, repair and cleaning of equipment Essential Skills/Attributes Solid grasp of network maintenance and server management Knowledge of MicrosoftOffice (Office365), Windows Servers and Active Directory Basic networking knowledge (DNS/DHCP, TCP/IP, LAN/WAN) Experience in installing, troubleshooting, and maintaining a wide array of IT More ❯
Maidstone, Kent, South East, United Kingdom Hybrid / WFH Options
Constant Recruitment
pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or IT services environment (preferred) Strong experience with: Microsoft365/Office365 Windows Server (20162019) Virtualisation technologies Firewalls & networking (IP, switches, routers) Backup solutions (ideally Veeam) Strong customer service and communication skills Ability to take ownership of issues and see More ❯
pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or IT services environment (preferred) Strong experience with: Microsoft365/Office365 Windows Server (2016–2019) Virtualisation technologies Firewalls & networking (IP, switches, routers) Backup solutions (ideally Veeam) Strong customer service and communication skills Ability to take ownership of issues and More ❯
Maidstone, Kent, England, United Kingdom Hybrid / WFH Options
Constant Recruitment Ltd
pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or IT services environment (preferred) Strong experience with: Microsoft365/Office365 Windows Server (2016–2019) Virtualisation technologies Firewalls & networking (IP, switches, routers) Backup solutions (ideally Veeam) Strong customer service and communication skills Ability to take ownership of issues and More ❯
MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft365, SharePoint, MS Desktop (Windows 7–11), MS Server (2012–2019) Hyper-V, VMware, Azure Networking (Switches, Routers, Firewalls – WatchGuard preferred), DHCP, DNS Active Directory, Antivirus, Printers … MS Office (2010/365) What’s in it for you? This company looks after their team and genuinely values its people. Here’s what you can expect: A people-first culture – fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed Flexibility – supportive of life outside of work, including paid family leave days More ❯
team. You will be tasked with the following, - Experience working within an IT support environment - Comfort working within an ITIL framework (incident, request, change, problem). - Good knowledge of Microsoft365 (Outlook, Teams, Word, Excel, SharePoint). - Familiarity with Windows 10/11 desktops, Intune, Autopilot. - A knack for explaining tech in plain language, without jargon. - Excellent More ❯
with the ability to work independently Bonus skills (not essential but desirable): Experience with Unifi, Aruba, or Meraki wireless solutions MDM tools (Meraki, Jamf, Lightspeed, Apple Configurator) Google Workspace, Microsoft365, Azure, Intune administration AV installation and 3CX administration How to Apply If you’re an experienced IT Support Technician looking for a field-based role with More ❯
. Managing virtualised environments and ensuring system performance. Keeping systems secure with regular patches and updates. Escalating complex issues to senior teams when required. What You’ll Already Have Microsoft Server Certification (installation, Active Directory, remote admin, security). Knowledge of Network Switching fundamentals. Strong experience with Windows OS (10/11) and the Microsoft365More ❯
experience is advantageous, although not essential Used to providing a high level of technical support to a range of clients Windows Server 2012 – 2022 Windows Desktop 7-11 Office365 knowledge Networking ability – DNS/Routing/Switching VMware Azure Active Directory This is an excellent opportunity for a 2nd Line Engineer to join a thriving business who More ❯
Sevenoaks, Kent, England, United Kingdom Hybrid / WFH Options
Franklin Bates
part of the wider IT department. Requirements for the Assistant IT Support Analyst role are: 18+ months of Windows device support experience A blend of experience in areas including Office365, Active Directory, PC and Wi-Fi troubleshooting and building laptops would be great, but any areas you are unfamiliar with can be taught Exceptional customer service and communication skills, with More ❯
Maidstone, Kent, England, United Kingdom Hybrid / WFH Options
Apogee Corporation
for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven IT leadership in a complex, multi-site organisation (500+ employees). Expertise across infrastructure (VMWare, Simplivity), cloud (Azure/O365), networking and end-user computing. Strong understanding of IT security, governance, and compliance. Experience in managing IT budgets, vendors, and transformation programmes. Excellent stakeholder management and communication skills at an More ❯
MSP experience is advantageous, although not essential Used to providing a high level of technical support to a range of clients Windows Server 2012 – 2022 Windows Desktop 711 Office365 knowledge Basic networking capability – DNS/DHCP VMware experience would be advantageous This is an excellent opportunity for a 1st Line Engineer to join a thriving business who More ❯
with everyday tools. - Develop training materials such as slides, quick reference cards, and e-learning modules. - Experience in technical writing or IT training (ideally both). - Strong knowledge of Microsoft365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint). - Familiarity with Windows 10/11 desktops. - Familiarity with Apple iOS devices. This is a hybrid opportunity, you More ❯
networked PCs, this could be a standalone setup or via image deployment. Perform maintenance on user accounts, site servers, and cloud platforms. Solid understanding of Active Directory, Azure AD, Microsoft365 administration Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs. Follow standard practises to run network monitoring reports More ❯
IT systems across the organisation. What we're looking for: Strong problem-solving and communication skills. Experience in IT support or similar technical role. Familiarity with Windows environments, Office365, and basic networking. A proactive, helpful approach to supporting users. Why join us? Supportive team environment and opportunities for professional growth. Convenient Tonbridge location with a rewarding salary More ❯
IT systems across the organisation. What we're looking for: Strong problem-solving and communication skills. Experience in IT support or similar technical role. Familiarity with Windows environments, Office365, and basic networking. A proactive, helpful approach to supporting users. Why join us? Supportive team environment and opportunities for professional growth. Convenient Tonbridge location with a rewarding salary More ❯
Tunbridge Wells, Kent, United Kingdom Hybrid / WFH Options
Town & Country Housing Group
is required to analyse data, identifying business needs, communicating requirements between stakeholders and technical teams, developing solutions and ensuring that new systems meet business objectives. The role requires specific Microsoft365 skills, specifically Dynamics, SharePoint and Power Automate. The role will include, but is not limited to following: Understand data requirements of the TCH and identify gaps More ❯
similar professional training Previously worked within a project controls team or a busy business admin environment and you are comfortable using digital tools, systems and processes Good knowledge of Microsoft365 - especially SharePoint, Excel, and PowerPoint - and can pull together cost and schedule reports Confident stepping up and covering for the PMO Digital Manager when required Only More ❯
methodologies. The ability to explain complex security issues in a fashion that could be understood by non-technical people. Knowledge of cloud security, with a knowledge of Azure/O365 Possess a knowledge of various technologies, how they can combine and how a system should be designed. More ❯
Dover, England, United Kingdom Hybrid / WFH Options
New Appointments Group
consolidated data and performance reports Key Experience: A-levels or equivalent professional training Experience in project controls or busy business administrative environments, confident with digital tools and processes Strong Microsoft365 skills, especially SharePoint, Excel, and PowerPoint Confidence to step in and cover for the PMO Digital Manager when required Desirable skills: Experience with digital services Knowledge More ❯
maidstone, south east england, united kingdom Hybrid / WFH Options
New Appointments Group
consolidated data and performance reports Key Experience: A-levels or equivalent professional training Experience in project controls or busy business administrative environments, confident with digital tools and processes Strong Microsoft365 skills, especially SharePoint, Excel, and PowerPoint Confidence to step in and cover for the PMO Digital Manager when required Desirable skills: Experience with digital services Knowledge More ❯