2 of 2 Permanent Service Manager Jobs in Kent

Company Overview J & J Systems UK Limited is a Managed IT service provider, based outside Canterbury, committed to delivering innovative IT support for cloud and on-premise solutions to businesses. We value excellence, reliability, and customer satisfaction in all our services. Summary We are seeking a highly motivated Operations … Operations Manager will play a key part in ensuring operational excellence and client satisfaction, leading the technical team, managing workflow and maintaining service standards. Responsibilities Lead and manage the technical team, ensuring work is delivered efficiently and the day to day operation runs smoothly Monitor and manage ...

systems across multiple retail sites. The successful candidate will act as the key link between the Support Desk, Field Engineers, and wider stakeholders, ensuring service levels are consistently met. Key Responsibilities Manage and schedule IT Field Engineers across Europe, ensuring efficient deployment and coverage. Oversee break-fix maintenance … EPOS units across a large retail store network. Use Fieldmotion to manage jobs, allocate workloads, and track engineer activity. Manage and update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance ...