Helpdesk Analyst 1st Line
Bromley, Kent, England, United Kingdom
Foresters Financial
Line Support. Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory Troubleshooting MS Office, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning users Building and configuring desktops …/laptops Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment Monitoring and checking system logs Ensuring anti-virus/anti-spam is current and kept up to date on all devices Assisting and participating in project work Ensuring prioritisation of daily workload Assisting with the rollout of software … User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in More ❯
Employment Type: Full-Time
Salary: £28,000 per annum
Posted: