2 of 2 Permanent Customer Service Jobs in Kettering

Expertise (relating to specialist knowledge and expertise required to undertake the role) Essential: Hands on experience supporting and configuring Dynamics 365 (Sales and Customer Service modules). Solid understanding of the Microsoft Dataverse Good understanding and experience using Power Platform tools (Power Automate, Power BI, Power Pages). … Good understanding of IT support processes and service management. Strong troubleshooting skills and logical, structured approach to problem-solving. Clear written and verbal communication skills. Beneficial: Experience supporting integrations between Dynamics 365 and other business platforms. Experienced in managing deployment pipelines Familiarity with data governance, access control, and compliance ...

issues into the support ticketing system Collaborate with the support team to write and update technical knowledge base articles Help manage escalations and support customer service through the account management team. What are we looking for? Eager to develop technical skills in a high-demand industry. Comfortable working ...