1 to 4 of 4 Permanent Customer Service Jobs in Kettering

client based in Kettering. Our client has a global product and a world class reputation within their industry. Youll work in our clients small Service Desk team their I.T Support staff. This role is a Customer Service role within an I.T First Line Support capacity. Youll be … field based colleagues with their handheld device, supporting them with any software issues. Youll troubleshoot and provide resolution support. If youre looking for a Customer Service role with an I.T twist, please apply today! Summary of what youll be doing everyday: Support field based colleagues in all IT … related incidents/service requests via telephone, email, remote desktop. Where possible provide first call resolution for all IT related incidents/service requests. Log all incidents/service requests within companys ticketing system. Own incidents/service requests or escalate to 2nd/3rdline support more »

IT Service and Support Analyst Great chance for an IT service professional to join a household name brand with a real time Ecommerce customer website and an established IT team of 10. You will need excellent customer service skills as this role is IT service … management function and it’s an excellent environment for tech development/progression. Role/Responsibilities Support franchisees in all IT related incidents/service requests. Where possible provide first call resolution for all IT related incidents/service requests. Log all incidents/service requests within … ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with customers at all more »

meet contractual KPIs Generation of purchase orders for materials and subcontractor requirements Ensure all PPMs are completed within the appropriate timescales. Skills & Experience Excellent customer service skills Strong IT skills used to working with MS Packages Excellent organisational and communication skills Experience of face to face interactions with … helpdesk or similar fast paced environment Experience of working to strict SLAs & KPIs Previous experience of planning/scheduling PPM/reactive works. Excellent Customer Service Skills Good attention to detail including a high level of accuracy Experience of working in a fast-paced environment Due to the more »

to health records, employing patience and understanding where there may be a language barrier, impairment, illness, bereavement, frustration or emotional distress. To employ strong customer service skills, communicating by phone, e-mail, standard written correspondence and in person, in a professional manner. Reporting progress accurately and honestly. To … or the public. support the development of existing and new systems including data inputting, reviewing data capture and data analysis to continually improve the service update the Internet and Intranet pages for RFI as appropriate, ensuring it is up to date with pertinent advice guidance, with applicable FAQs and … the Group (where postholders are required to travel as part of their role) Desirable Show compassion, accountability, respect, integrity and courage Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »