Service Desk Manager
Kettering, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Northampton General Hospital
Service Delivery policies and processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be closed … will include: A senior member of the ICT team leading a team of skilled Technology support and delivery staff who are responsible to their Line Manager for the day-to-day operation and support of the staff-facing/end user digital services used by the Group Responsible for … in support of day-to-day operations and project-based activity. Expected to provide and explain detailed service deliverables regarding all levels of service management related to the ICT support service. Responsible for both the ICT Services Catalogue and Configuration Management Database (CMDB)/Service Desk tool. The more »
Employment Type: Permanent
Salary: £43742.00 - £50056.00 a year
Posted: