Head of Contact Technologies
- Location
- Kilmarnock, Scotland, United Kingdom
Summary: The Head of Contact Technologies owns the Genesys platform, product roadmap and supporting contact technologies across Europe. Combining strategic ownership with hands-on technical leadership, the role develops voice, outbound, omnichannel and AI capabilities, manages commercial and supplier relationships, and ensures PRA Group maximises value from … engagement, and other relevant capabilities. Drive implementation of AI-enabled capabilities including chatbots, agent assist, conversation intelligence, summarisation and workflow automation. Provide hands-on technical and service leadership for platform configuration, integrations, testing, releases, incidents, problem resolution and complex change while developing a growing specialist team. Own Genesys ...