2 of 2 Permanent Senior Support Engineer Jobs in Kingston Upon Thames

Job Title: Senior Azure SaaS Reliability & Support Engineer Department: Service Delivery Location : Kingston Upon Thames/Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours/5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just … every deployment healthy, performant, and reliable resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: Investigating and fixing complex application and infrastructure issues. Monitoring capacity, performance, and error budgets across all deployments. Designing automation and tooling to improve reliability and … and application health. Detect and resolve database issues, stalled file processing, or misplaced storage objects. Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents. Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) Maintain uptime, performance, and scalability across all ST and MT deployments. Define and More ❯

Job Title: Senior Azure SaaS Reliability & Support Engineer Department: Service Delivery Location : Kingston Upon Thames/Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours/5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just … every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: Investigating and fixing complex application and infrastructure issues. Monitoring capacity, performance, and error budgets across all deployments. Designing automation and tooling to improve reliability and … and application health. Detect and resolve database issues, stalled file processing, or misplaced storage objects. Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents. Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) Maintain uptime, performance, and scalability across all ST and MT deployments. Define and More ❯