3 of 3 Permanent Service Delivery Jobs in Kingston Upon Thames

across their UK and European offices. This is a key hire within their Technology Services function, reporting into the Infrastructure & Security Manager. You'll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling. The business is … are run. They've got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction. Act as escalation point for major incidents - coordinating resolution and keeping stakeholders informed. Take ownership of Incident, Request, and Escalation processes … and chair CAB meetings. Support desktop, mobile, and office IT environments - including vendor relationships, licensing and asset management. Work closely with internal teams and external partners to align on service improvement priorities. Occasionally travel to European offices when required. Key Experience We're Looking For: Solid experience in a technical operations, IT service delivery, or service More ❯

leadership. Significant and wide-ranging experience at (or near) director level in a large, complex customer facing organisation, whether in healthcare or other sector with comparable complexities and shared service delivery pressures Proven experience in developing and implementing IM&T strategies to achieve transformational levels of change and efficiency Experience of developing and managing a sizeable, value-adding … to encourage collaborative working across the technical departments within the IT department where there may be resistance to change. Significant management experience of implementing complex programmes, encompassing technology and service delivery. Desirable NHS experience Skills/Abilities Essential Ability to introduce new methods of working despite potential resistance Ability to plan strategically in the medium and longer term. Ability … to demonstrate a strong desire to improve performance and make a difference Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for More ❯

with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence. More ❯