Lead Service Designer - Digital CX
Lambeth, London, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Sky
Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: