and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid/Remote Options
Verelogic IT Recruitment
and task channels, ensuring high availability, disaster recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid/Remote Options
InfinityQuest Ltd,
routing, and Ofcom regulations. Success Metrics:- Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from legacy platforms within agreed timelines and governance frameworks. More ❯
