2 of 2 Permanent Root Cause Analysis Jobs in Lanarkshire

ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through … effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate problem records and known errors. *Organise and chair meetings related to the practice. *Provide problem training and guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem ...

understand what you'll be doing as a Performance Analyst Developing and supporting network-wide data and BI improvement projects. Creating tools that enable root cause analysis and data visualisation. Delivering regular insights through daily, weekly, and monthly reporting to operations and executive stakeholders. Automating legacy reporting … proactive systems and data infrastructure to support a high-performance culture. Providing strategic insights to optimise flow, improve service, and manage risk. Enhancing trend analysis and guiding teams with clear, actionable recommendations. Communicating performance updates and risks clearly and consistently. Responding quickly to changing demands and supporting multiple stakeholders. ...