2 of 2 Permanent Root Cause Analysis Jobs in Lanarkshire

/11, macOS and iOS using Intune Supporting and maintaining Hyper-V virtualisation, storage, and backup platforms Leading 2nd/3rd line escalations, root cause analysis and preventative improvements Driving patching, system hardening and vulnerability remediation Contributing to internal IT upgrades, migrations and wider improvement initiatives Keeping ...

teams. • Provide 3rd line support to Group IT Technical Support teams, ensuring stability and performance of all associated tools and services. • Perform in-depth root cause analysis (RCA) and drive resolution of complex technical issues. • Share knowledge and upskill UWS analysts and Technical Support teams to improve … subjects. • Ability to communicate clearly to varied levels and businesses within an organization. • Understanding of IT infrastructure. • Understanding of disaster recovery and service continuity. • Analysis and problem-solving skills. • Willingness to travel and to work in an international team. • Participate in an out of hours on-call rotation. ...