2 of 2 Permanent Customer Segmentation Jobs in Lancashire

Customer Insight Analyst Salary: £42,000 Our client, a leading mutual housing society with over 12,000 homes, is seeking a Customer Insight Analyst to join their Analytics and Insights team. This role offers excellent flexibility with hybrid working (4-6 days per month in their Rochdale office) and the opportunity to work directly alongside senior leadership in … a collaborative environment. This position sits within a growing Analytics and Insights team of four, focusing on the technical side of customer data analysis including statistical modelling, machine learning models, and data visualisation tools such as Power BI. You will manage extensive survey programmes, including over 1,000 customer surveys annually and transactional surveys, ensuring compliance with Tenant … Satisfaction Measures (TSM) regulatory requirements. The role centres on analysing customer data and delivering insights back to the business through compelling presentations and visual storytelling. You will create customer segments to better understand tenant needs, with the ultimate goal of making tenants' lives easier through data-driven service improvements. Key Responsibilities: Design and manage comprehensive customer survey More ❯

compliance requirements. The role demands expertise in a diverse tech stack, proficiency with cloud platforms (AWS or Replit), and the ability to handle encrypted API communications to protect sensitive customer data. Key Responsibilities Design, develop, and maintain full-stack web applications, focusing on lead generation workflows. Optimize and scale platform performance to handle increasing lead volumes efficiently. Integrate and … manage APIs for customer eligibility checks, ensuring encrypted data transmission and receipt in compliance with GDPR and FCA guidelines. Collaborate with marketing teams and partners to enhance lead qualification processes using automated systems. Build responsive, conversion-driven user interfaces with a seamless customer journey. Ensure platform security, including data encryption and compliance with UK regulatory standards. Troubleshoot, debug … team alignment and client interactions. Passion : Enthusiasm for automation, API-driven solutions, and creating user-centric experiences. Desirable Skills Experience with AI/ML integration for lead scoring or customer segmentation. Knowledge of additional cloud platforms (e.g., Google Cloud, Azure) or containerisation (Docker, Kubernetes). Familiarity with Ideal Postcodes API or similar geolocation services. Previous work with encrypted data More ❯