1 of 1 Permanent IMS/DB Jobs in Lancashire

developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries / technical problems which may arise Create and deploy automation tools / solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of … the project and provide solutioning / advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional … / technical domain Write papers, articles, case studies and publish them on the intranet ͏ Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process / steps, reduction in no. of tickets More ❯