7 of 7 Permanent Incident Management Jobs in Lancashire

Head of Customer Operations – Service Performance, Incident Management, Service Desk, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, ITIL, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading … based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer site travel ...

operation, and continuous improvement of a critical Security Operations Centre (SOC) supporting MOD programme. You will be hands on responsible for Vulnerability Management, incident management, and SOC services meet agreed quality and assurance standards within a highly regulated environment. Key Responsibilities Act as the escalation point … security incidents Conduct Vulnerability Management and incident response activities Prepare report incidents and SOC performance metrics to SOC Leadership Work hands on with SIEM detection tooling and prepare reporting used for the use-case development Contribute to reporting and configuration changes, enhancements, and operational alignment Ensure incident ...

drive technical excellence, lead agile practices, and ensure the resilience and efficiency of their core infrastructure. Key Responsibilities Oversee the design, configuration, and ongoing management of all IT environments, including development, test, staging, and production. Ensure comprehensive monitoring is in place across environments, applications, infrastructure, and network components. Lead … release management process for applications and software, ensuring smooth deployments with minimal downtime. Partner with DevOps and development teams to coordinate, govern, and optimise automated deployment pipelines. Improve environment performance, scalability, and reliability by proactively identifying and resolving bottlenecks. Implement and maintain robust security policies to safeguard environments, applications ...

enhance efficiency. Manage vendor relationships to ensure effective resolution of escalated issues. Support compliance and security activities in line with industry standards. Lead incident management activities, including root cause analysis and post-incident reviews. Mentor and develop junior team members to foster a culture of accountability ...

SLOs, and error budgets Improve system observability through monitoring, logging, and alerting Collaborate with engineering and product teams to support high-availability services Oversee incident management, root cause analysis, and continuous improvement Define and implement infrastructure best practices and automation What We're Looking For Proven experience … within SRE frameworks Knowledge of Infrastructure as Code (eg, Terraform, CloudFormation) Strong background in monitoring tools (eg, Prometheus, Grafana, Datadog) Excellent leadership and stakeholder management skills Nice to Have Experience with containerisation (Docker, Kubernetes) Exposure to DevOps culture and CI/CD pipelines Security and compliance awareness in cloud ...

container-based workloads Experience with Git-based workflows Scripting experience using Shell/Bash and/or PowerShell Familiarity with monitoring, alerting, and incident management practices Desirable Skills: Experience with GitOps tooling (Argo CD) Experience with Bamboo and Bitbucket Knowledge of Kafka, MongoDB, or PostgreSQL operations Experience operating ...

environment, apply now. Keywords: Site Reliability Engineer, SRE, Observability, Grafana, Splunk, New Relic, PagerDuty, Python, JavaScript, Ansible, Terraform, IaC, Platform Engineering, SLI, SLO, DevOps, Incident Management, Shell Scripting ...