Service Desk Performance Manager
- Hiring Organisation
- EXL Service (UK) Ltd
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
excellence, integrity and respect. We are headquartered in New York and have more than 60,000 employees spanning six continents. Role Title: Service Desk Performance Manager BU/Segment: Utilities Location: Manchester, United Kingdom Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7/365 days per year. … Shiftwork applies. Summary of the role: The Service Desk Performance Manager is responsible for leading Team Managers and Analysts across SMETS and Switching services within the service desk, ensuring optimal performance. Reporting to the Service Centre Manager, this role will drive metrics-led performance improvements to support ...