3 of 3 Permanent Problem Management Jobs in Lancashire

functions This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.The following experience is essential for this role. IT Service Management (ITSM) This is the core technical foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs, approvals, notifications, and flows Service catalogue items CMDB-aligned processes Most platform workflows will anchor here. Customer Service Management (CSM) This role has a strong customer experience focus. You must have hands-on experience with: Customer portals Case management Omnichannel experiences End-to-end customer journey ...

Contracts Services Manager to join the Network Services team. This is an excellent opportunity to bring your IT/Networks Service Delivery Management experience into a challenging and rewarding role, working on a range of mission-critical contracts. This is a Flexible Work Location role, with home working … with all QEHS and Security policies across assigned contracts Manage commercial risks and liabilities in conjunction with commercial and legal teams Support the Bid Management team on new bids as required Act as a 24/7 escalation point for major incidents and commercial issues, ensuring resolution through ...

pioneering next-generation solutions using state-of-the-art technology and artificial intelligence combined with very human understanding and expertise to revolutionise claims management, data analysis, and customer value. Our exciting AI product: ELI , developed in partnership with The University of Salford and HF, is set to transform insurance … team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective sprint planning: readiness, team capacity planning, risk management (ROAM), and drafting team objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g., cycle time, throughput, aging ...