3 of 3 Permanent SMS Jobs in Lancashire

BAU activity Use customer data to build audience segments and automation workflows in Bloomreach Act as the internal expert on Bloomreach, supporting best practice usage across channels including email, SMS, push, and in-app Refine and document CRM processes to reduce errors and improve efficiency Work with internal stakeholders to understand campaign requirements and prioritise accordingly Identify and resolve issues More ❯

cloud-native AI- powered communication technologies. Our Athena AI omnichannel and dialler communications platform provides a single pane of glass for all users, integrating voice, live chat, email, WhatsApp, SMS, Messenger, and social media. Our AI engine 'Athena' is the brains behind much of our technology, from chat bots to speech analytics, real-time call transcription, speech-enabled IVR, and More ❯

teams to ensure our solutions are technically sound, repeatable, and aligned with customer needs. Your responsibilities will include: Designing infrastructure for voice communication services (VoIP) and messaging platforms (e.g. SMS, with a view to evolving toward WhatsApp-style messaging) Contributing to federated login systems for government clients-enhancing security and reducing the need to store user credentials Leading the delivery … both functional and non-functional requirements Presenting solution options to customers and guiding them through governance and security processes Infrastructure design for voice and messaging systems, including VoIP and SMS Applying cybersecurity principles to solution design Working directly with customers, particularly on large or complex accounts Navigating regulatory frameworks such as NIST CSF, ISO 27002, and CIS Controls Developing scalable More ❯