Permanent Support Analyst Jobs in Lancashire

2 of 2 Permanent Support Analyst Jobs in Lancashire

1st Line IT Support Analyst

Chorley, Lancashire, United Kingdom
Hybrid / WFH Options
GK Recruitment
Have you recently been working in Customer Services, OR, Customer Support? Do you thrive in delivering an excellent Customer Services? Then this role is for you - as a 1st line IT Support Analyst. We can offer you: A starting salary of 23,700 + overtime You will be … You will be joining a company that offers training and a genuine career path with an additional benefits package. As the 1st Line IT Support Analyst you will: Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution. Provide telephone support … them quickly and efficiently. Document issues/problems and raise them to the 2nd line team. We are looking for a 1st Line IT Support Analyst with : A customer service delivery background Good general IT skills. Problem-solving attitude and aptitude. Good communication skills both written and verbal. More ❯
Employment Type: Permanent
Salary: GBP 22,000 - 23,700 Annual
Posted:

First Response Software Support Analyst

Darwen, Lancashire, North West, United Kingdom
Hybrid / WFH Options
STL Technology Solutions Ltd
Come and join our growing software support team, conveniently located in Darwen (nr Blackburn) just off the M65 near Darwen Services (Junction 4) our modern office space provides a comfortable and safe working environment for our staff. To aid with the support of our own in house software … part of your daily tasks. What you will be doing: As first point of contact youll be answering calls and logging tickets for the Support desk. Carrying out basic investigations of tickets ensuring all details are available for our Support team. Client follow ups as required. Administration of … call stack, maintaining a high standard of call notes. Maintaining good communication with the customerat all times. Liaising with support colleagues to ensure calls are closed according to SLA. Configuring Hardware onsite ready to ship to clients (Training Provided) 37.5hrs. Additional participation in the Weekend On Call rota once More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:
Support Analyst
Lancashire
10th Percentile
£21,250
25th Percentile
£22,425
Median
£22,850
75th Percentile
£25,500