2 of 2 Permanent Support Analyst Jobs in Lancashire

Support Analyst - Lancashire Were looking for a proactive IT Support Analyst to provide high-quality technical support across the business. Youll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly. Key Responsibilities Deliver …/2nd line support via phone, email, and in person Manage and resolve support tickets, escalating when needed Install, configure, and maintain laptops, desktops, Macs, and software Troubleshoot hardware, software, and mobile device issues Maintain IT asset records and equipment storage Support Windows Server, Active Directory ...

Robert Half are working to recruit for an IT Support Analyst to join a team based in Manchester. This role suits someone with strong communication skills, a collaborative and sociable approach to relationships and the ability to thrive in fast-paced environments. An overview of the role … follows below: Providing 1 and 2 Line Support, covering software, hardware with digital and face-to-face resolution Escalating upwards to 3 line where necessary Maintaining accurate ticketing records and support cases A strong focus on customer service, driven by quality-oriented support and strong internal ...