Customer Journey Manager
- Hiring Organisation
- Pontoon
- Location
- Manchester, Lancashire, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
colleague experiences. Ensure knowledge assets are discoverable, trusted, well-structured, and aligned to business needs. Drive evaluation activities to improve knowledge quality, AI performance, user outcomes, and adoption across the organisation. Key Responsibilities: Identify, assess, and onboard new enterprise knowledge sources, ensuring alignment with business priorities … compliance. Define and execute evaluation frameworks to assess knowledge relevance, accuracy, completeness and effectiveness. Lead AI evaluation and User Acceptance Testing (UAT) activities to assess response quality, user satisfaction and business value. Partner with AI Engineers, Product Owners, Data Teams and Subject Matter Experts to optimise ...