2 of 2 Permanent Microsoft 365 Jobs in Lancaster

requests (phone, ticketing system, remote tools) * Diagnose and resolve routine issues with users' hardware, software and connectivity * Perform password resets, account setup and basic Microsoft 365 support * Record, prioritise and escalate tickets accurately to 2nd Line where required * Assist with device imaging, setups and deployed equipment * Support … routine tasks to maintain service health Skills & Experience * 1+ years' experience in a support role or relevant IT environment * Good understanding of Windows OS, Microsoft 365 & common business applications * Basic networking knowledge (TCP/IP, Wi-Fi, VPN) * Strong communicator with a customer-focused mindset * Comfortable working ...

systems, configurations and processes Skills & Experience * Typically 2-4 years' experience in IT support or managed services * Strong technical grounding in Windows Server, Microsoft 365, networking and end-user systems * Experience with remote support tools and ticketing systems * Problem-solver who can work independently and as part ...