1 of 1 Permanent ISO/IEC 27001 Jobs in Leatherhead

team to deliver high-quality, customer-focused support services. The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning / procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best … Service Desk team to deliver excellent customer service and technical support. Ensure efficient handling of incidents, service requests, and escalations within defined SLAs. Develop, monitor, and report on KPIs / metrics to track Service Desk performance and user satisfaction. Drive continual service improvement initiatives, including automation, self-service portals, and knowledge base development. Manage vendor relationships where third-party … solver and trouble-shooter with strong Commercial awareness Ability to work under effectively under pressure and under own initiative Presentable and articulate with ability to demonstrate and build confidence / credibility with staff Methodical and organised with attention to detail Ability to thrive in a fast-paced, dynamic environment. More ❯