1st Line Support Analyst
- Location
- Leatherhead, England, United Kingdom
POSITION DETAILS Position Title: Service Desk Engineer Reports to (POSITION): Service Desk SME & Team Lead Team: Services Support Department: Services & Solutions PURPOSE OF JOB The Service Desk Engineer is responsible for delivering high-quality technical support and excellent customer service to customers and internal stakeholders. Acting … priority or customer-impacting issues promptly. Record accurate troubleshooting, resolution and customer communication notes within the Service Desk platform. Create and maintain knowledge articles, support documentation and standard operating procedures, sharing knowledge with colleagues. Work collaboratively with Second Line, Third Line, Service Delivery, Customer Success, Technical Services, vendors ...