What you’ll need… We’re looking for someone with a strong interest in technology, great communication skills and a proactive attitude. You’ll need to demonstrate: Knowledge of Windows 10/11 and Microsoft Office software. Understanding of networking (TCP/IP, DNS, DHCP). Familiarity with Office 365 and Azure. Experience with device management (InTune/MDM More ❯
technology vendors and have earned global acclaim. We're looking for someone who is passionate about IT and eager to grow their expertise in Microsoft 365, Device Management (iPhones), Windows Desktop and Laptop Support, including Build and Deployment. This role is a perfect match for individuals with 1-2 years of experience or those keen to embark on their … interest in IT and a desire to explore a career in IT. Key Responsibilities: Incident and Request Management: Manage and resolve incidents and service requests focusing on Office 365, Windows Desktop, and Laptop issues. Responsibilities include triaging, managing, resolving incidents, offering temporary solutions when necessary, and escalating complex issues. Customer Communication: Can communicate complex IT issues in understandable terms … Specifying and obtaining quotes for hardware and accessories such as docking stations Technical Support: Serve as the initial point of contact for IT support queries, especially around Office 365, Windows Desktop, mobile devices (iPhones), Azure AD accounts and policies, and Laptop Build and Deployment, applying your technical acumen to resolve issues and escalating as needed. Timekeeping and Performance Management More ❯
