Service Delivery Manager
- Hiring Organisation
- Mastek
- Location
- Leeds, England, United Kingdom
Major Incident Management. Job Summary: We are seeking an experienced Service Delivery Manager to act as a senior Subject Matter Expert across Service Management disciplines. The successful candidate will provide strong service leadership, maintain customer confidence, and ensure consistent, high‐quality service delivery during a complex transition period. … role requires a pragmatic, delivery‐focused professional with deep ITIL knowledge, strong stakeholder management skills, and proven experience operating in high‐pressure, customer‐facing environments. Key Responsibilities: Act as a Service Management SME across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement ...