Service Desk Manager
- Location
- Leeds, England, United Kingdom
problem management. Represent the service desk in internal meetings, acting as a key point of contact and building strong working relationships with senior management and colleagues across the business. Develop team capability through training, coaching and wider business awareness, while keeping colleagues informed about upcoming changes and their impact … service improvement. Requirements Essential Experience working within a Managed Services Provider (MSP) or Managed Security Services Provider (MSSP) environment. Proven people or line management experience in a global environment, with strong coaching and leadership capability. Technical experience to at least second-line support level, supported by excellent troubleshooting skills. ...