3 of 3 Permanent Service Desk Manager Jobs in Leeds

Service Desk Manager - MSP £50,000 - £60,000 Leeds City Centre | Hybrid (3 days office/2 days home) We're recruiting for a fantastic, growing UK IT Managed Services Provider (MSP) looking for an experienced Service Desk Manager to take ownership … busy Service Desk operation, lead a team of engineers and drive service performance, customer satisfaction and continuous improvement. The Role Lead, manage and develop a team of 10 Service Desk Engineers across 1st, 2nd and 3rd Line Support. Own day-to-day Service Desk ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity to combine ...

Zenzero Solutions Ltd is seeking a Service Desk Manager to lead the service desk team and ensure a consistently excellent customer experience. You will manage performance against KPIs and SLAs while driving improvements across ticket handling, incident resolution and service reporting. Working with global … stakeholders, you will shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams. #J-18808-Ljbffr ...