Technical Services Manager
Leeds, England, United Kingdom
Talion
and Managed Services. Our suite of services blends together best-in-breed technologies to provide real time 24×7 monitoring, triage, remediation, threat assessment, vulnerability management, and Professional Services to give our Clients absolute peace of mind that their critical environments are protected. Our Security Operations Centre (SOC … levels of service. Collaboration with the Customer at both technical and business levels to underpin the activities of sub-contractors or service provisioning teams. Management of small enhancement projects utilising capabilities within the service team. Management of the handling of incidents, problems and change in their area of … of performance, collection of performance data and investigation of problems and trends. Resolution or escalation of problems, implementation of service improvement actions and programmes, management of these to agreed timelines and ownership of communication to both the Customer and internal management teams. Provision of feedback on service portfolio more »
Posted: