Senior Service Desk Analyst (2nd Line) — Lead & Improve
- Location
- Leicester, England, United Kingdom
Digital Waffle in Leicester is seeking a Senior Service Desk Analyst (2nd Line) to act as the technical expert on the Service Desk, handling escalations, supporting major incidents and upholding service standards. This hybrid role … reports to the Service Desk Manager and offers opportunity to progress into leadership. You will mentor colleagues, share knowledge and drive continuous improvement in a fast-paced IT environment. Strong ITIL knowledge and Microsoft 365 proficiency are valued. #J-18808-Ljbffr ...