3 of 3 DemandTrendPermanent Customer Engagement Jobs in Leicester

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We … Level 4, Degree, or Masters), you may be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We … Level 4, Degree, or Masters), you may be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

ll manage a team of three, with scope to hire a fourth, and play a key role in building out campaign frameworks that move the dial on revenue and customer engagement. DAY TO DAY: Own CRM strategy and campaign performance across multiple business units Partner with Commercial & Trading teams to deliver high-impact tactical comms Lead a busy campaign … schedule – with a focus on segmentation and relevance Use customer behaviour data to improve targeting and content strategy Test and optimise campaigns to drive retention, engagement, and revenue Present weekly/monthly performance insights and recommendations to senior stakeholders Mentor and develop a growing CRM team YOUR SKILLSET: Proven CRM performance experience in a high-volume campaign environment … Strong commercial mindset – confident influencing trading decisions and spend Hands-on with CRM platforms (Braze ideal) and comfortable with customer data Experience in a fast-paced scale-up, retail, ecommerce, or tech business Strategic thinker with strong stakeholder management skills Previous team management experience is required Want to make a real impact while growing a high-performing CRM team More ❯