1 of 1 Permanent IT Support Jobs in Leicester

Job Overview Teamwork Partnership is currently seeking an experienced and proactive IT Support Team Leader to oversee our clients technical support team. This role will involve managing daily operations, providing guidance to team members, and ensuring exceptional customer service is delivered. The ideal candidate will possess strong technical skills and a passion for problem-solving, with the … ability to communicate effectively with both technical and non-technical staff. Duties Diagnose and troubleshoot support requests, over the phone and in person, from a variety of business clients. This could involve guiding them step by step through the process to eradicate the issue themselves, logging in remotely or visiting them on-site where necessary Consistently and reliably deliver … on client IT Service Level Agreements Install, configure and manage a broad range of IT solutions Proactively monitor and maintain clients IT infrastructure health Assist account managers in the design and specification of IT solutions Support Engineer Responsibilities providing assistance to junior team members and new staff to ensure overall development of the team Skills More ❯