7 of 7 Permanent ITIL Jobs in Leicester

or similar would be desirable Experience in cloud migration, service delivery, and stakeholder management. Ability to work on-site at Everards Meadows, Leicestershire. Exposure to Intune, SharePoint optimisation, or ITIL service delivery frameworks. Proactive, curious, and confident in driving both day-to-day reliability and long-term digital improvements If you’re ready to shape the IT future of a More ❯

excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support … the hierarchy, users, groups, ou's etc Experience of setting up network printers and troubleshooting, ideally with follow me printing technology. Software installations and troubleshooting Team player Professional & Punctual ITIL Foundation (desirable) COMPTIA A plus (desirable) Microsoft MTA (Optional) Job Challenges: Managing the workload from the calls to the call logging system Supporting users (different abilities) with different needs Prioritising More ❯

excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support … the hierarchy, users, groups, ou's etc Experience of setting up network printers and troubleshooting, ideally with follow me printing technology. Software installations and troubleshooting Team player Professional & Punctual ITIL Foundation (desirable) COMPTIA A plus (desirable) Microsoft MTA (Optional) Job Challenges: Managing the workload from the calls to the call logging system Supporting users (different abilities) with different needs Prioritising More ❯

strategy, service delivery and infrastructure for 150 users across office and shop floor environments Maintain and enhance Cyber Essentials and ISO 27001 compliance across systems, policies and processes Implement ITIL aligned service management practices to ensure stability and uptime Oversee suppliers, contracts and budgets whilst ensuring value and performance Work closely with senior leadership to drive efficiency, resilience and innovation … What You'll Bring: Proven experience as Head of IT/IT Manager/IT Director within a manufacturing or industrial setting Strong knowledge of Cyber Essentials, ISO 27001, ITIL and supplier governance Experience working with offshore or managed service partners A balance of strategic thinking and hands-on delivery. You can set direction and roll up your sleeves Excellent More ❯

Doing Provide day-to-day operational support across a wide range of telephony infrastructure, including proactive health checks and reporting. Manage incidents, problems, requests, and changes in line with ITIL best practice, ensuring SLAs are consistently met. Deliver project-related work such as the installation and configuration of new telephone systems or equipment. Create and maintain up-to-date documentation … Experience managing challenging or demanding users. Desirable: Experience with Contact Centre technologies (e.g. Netcall). Knowledge of MS Teams Voice integration . Understanding of voicemail services and telephony integrations. ITIL v4 Foundation certification. Basic networking knowledge (IP routing, VLANs, QoS, etc.). Attributes Demonstrates strong practical problem-solving ability. Contributes actively to continuous improvement initiatives. Displays professionalism and a commitment More ❯

you’ll have a good experience working within IT/OT in an operational or corporate environment with a good knowledge of control frameworks such as ISO27001, ITIL (Information Technology Infrastructure Library), NIST, SABSA and IEC 62443 and cyber kill chain. You’ll have a good knowledge of Risk Management Methodologies such as ISO27005 and IRAM2/security frameworks NIST More ❯

Role & Responsibilities: To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting. Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained. Delivery of project-related tasks such as the installation of new telephone equipment. Creation of telephone diagrams and documentation. Actively manage, configure … technical manner Experience working with Contact Centre Technologies Comprehensive understanding of Session Initiation Protocol (SIP) platforms Understanding of MS Teams (Voice) Previous experience with working on Telephone Voicemail Services ITIL v4 Foundation Basic knowledge and understanding of Networking principles Telephony Engineer (OpenScape 4000) - £30,000 – Leicester (On-Site) – Consultancy More ❯