3 of 3 Permanent ITIL Jobs in Leicester

events in a professional and assertive manner. Communicate and collaborate with Business & Operational Teams Mainframe Automation Problem escalations (internal and vendor support) Follow client ITIL Business processes, Change, Incident, Problem and Root Cause Analysis processes Manage Mainframe Automation tools in line with client security, compliance, and policies, using standard tools

work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. This is both a strategic and hands-on role where you'll act as a champion … discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven experience implementing or improving a CMDB, ideally in an enterprise environment. Solid grasp of ITIL principles and how to apply them pragmatically in real-world settings. Excellent communication and stakeholder management skills - able to explain complex technical concepts clearly. Experience

with Customer Success Managers on onboarding, runbook updates, and ad-hoc service requests, ensuring all activities are security compliant. Coordinate the full lifecycle of ITIL processes, embedding security best practices throughout. Lead the operational readiness of new service offerings, ensuring technical and security requirements are met. Manage internal projects, ensuring … confident, with a proactive “can do” attitude. Desirable: Previous managerial experience in a similar environment. Experience with UK government or defence sector clients. ITIL certification or equivalent. Experience with automation and process improvement in secure environments. We encourage you to apply , even if you don’t meet