2 of 2 Permanent Case Management Jobs in Leicestershire

contributing to the creation, editing, and maintenance of technical documentation in line with aerospace and defence standards. What You Bring to the Table You should have experience with Salesforce case management and be familiar with SGML editing tools and technical illustration software. Strong organisational and communication skills are essential. Salesforce experience SGML tools Previous experience with Technical Author More ❯

Key Responsibilities Salesforce Administration – Technical Publications Manage and monitor the Salesforce inbox for the joint Tech Pubs organization. Screen customer inquiries by validating accounts, domains, and emails. Update Salesforce case records with accurate details. Assign cases to the correct queue or individual. Perform revision checks for customers when manuals are not yet available in the system. Coordinate with system … party MROs with system sign-ups and migrations. Salesforce Administration – Technical Support Manage the Salesforce inbox for the joint Technical Support organization. Validate and screen customer inquiries. Update Salesforce case details. Route cases to the appropriate team or individual. CSDB Migration Support the migration of technical publication documents from one CSDB to another and support impacted organisations. Technical Publications … FrameMaker required). Develop and modify technical illustrations using IsoDraw. Support documentation updates for platforms To be considered for this opportunity UK Citizenship required Experience with Salesforce administration and case management. Strong attention to detail and organizational skills. Proficiency in SGML editing tools such as PTC Arbortext and Adobe FrameMaker. Experience with IsoDraw for technical illustrations. Knowledge of CSDB More ❯