Technical Support Manager
Loughborough, Leicestershire, UK
Forest Rock
success initiatives. This role combines technical expertise with leadership, focusing on delivering exceptional customer experiences, resolving technical issues, and enabling our clients to maximise the value of our IoT solutions. You will oversee a team of support engineers, coordinate cross-functional problem-solving, and ensure our support processes align with customer expectations and business goals. Key Responsibilities: • Lead … support, training and customer experience team, fostering a high-performance, customer-centric culture. • Act as the primary escalation point for complex technical issues related to our range of IoT products. • Develop, implement, and continuously improve technical support workflows, tools, and knowledge bases. • Partner with sales, product management and engineering teams to address customer feedback and drive product improvements. • Ensure … Bachelor’s degree in Engineering, Information Technology or a related field (or equivalent experience). • 5+ years of experience in technical support or customer experience management, preferably in IoT, building management systems, HVAC, or smart building technology. • Strong understanding of IoT devices, networking, cloud platforms and building automation systems. • Excellent leadership, coaching and team development skills. • Demonstrated ability More ❯
Posted: