2 of 2 Permanent Service Analyst Jobs in Leicestershire

summary Band 4 Service Desk Analyst The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion … will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require ...

passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You’ll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What … need the basics nailed: 12+ months’ experience in a busy IT Helpdesk/1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup ...