2 of 2 Permanent Service Analyst Jobs in Leicestershire

An exciting job has arisen for a Service Analyst based in Ashby-de-la-Zouch to join a rapidly growing, globally recognised technology business in the transport industry. This forward-thinking organisation designs and manufactures innovative systems that support public transport networks across the UK and internationally, working with major operators including those in bus, rail and airport … environments. As a Service Analyst, you will work closely with the National Service Manager and act as a vital link between customers, field engineers and customer support teams. You will ensure technical issues are resolved efficiently, that accurate data is recorded, and that customers receive clear, detailed reporting. Key Responsibilities of the Service Analyst job … liaising with technical teams regarding known product behaviours. Respond to customer technical queries in a timely and professional manner, with particular focus on download-related issues. Work with the Service Manager and Account Managers to ensure data for meetings is accurate and up to date. Maintain system administration, ensuring fleet lists and system records remain accurate. Experience & Skills required More ❯

Technology plays a critical role in every part of our business, and we rely on responsive, reliable IT support to keep things moving. As an IT Service Desk Analyst at Refresco, you’ll be central to our operations — resolving issues, supporting users, and ensuring systems stay up and running across multiple sites. If you’re ready to take … ownership, work with purpose, and grow your career in a fast-paced environment, we’d love to hear from you. IT Service Desk Analyst Refresco - Kegworth Head Office Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH) Permanent Benefits: An annual bonus Pension contributions Access to a … personal, health and wellbeing support Key responsibilities: Serve as the primary point of contact for IT support via phone, email, portal, or chat; receive, log, and manage incidents and service requests using the Service Desk system. Deliver first and second-line support for hardware, software, and network issues across devices including smartphones, laptops, PCs, and printers; escalate complex More ❯