2 of 2 Permanent Support Analyst Jobs in Leicestershire

2nd Line IT Support Analyst £27,000 PA Salary + Bonus 40 Hours Per Week Office Based Role We are looking for a hands-on IT Support Technician to provide fast, effective hardware, software, and business system support across UK and European sites. You’ll play a key role in maintaining our bespoke systems and ensuring … minimal downtime for users. Key Responsibilities: Deliver 1st and 2nd line IT support for Windows, MS Office, and bespoke business systems. Diagnose and resolve hardware, software, and network issues. Configure and deploy laptops, desktops, and mobile devices. Maintain asset records and manage incidents through the ticketing system. Support IT infrastructure, telephony, and business applications. Assist with system improvements … user training, and project work. About You: GCSE-level education (or equivalent) and a full UK driving licence. Experience providing IT support for Windows environments. Strong troubleshooting, communication, and customer service skills. Knowledge of Active Directory, networking basics, and hardware repair. (Desirable) Server support, ITIL experience, or SQL skills. If you’re a motivated IT professional who enjoys More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level More ❯