2 of 2 Permanent Technical Leadership Jobs in Leicestershire

Automation Lead to spearhead automation strategy, develop robust testing frameworks, and champion best practices across the engineering function. This role offers a blend of technical leadership and hands-on delivery-perfect for someone passionate about quality, innovation, and team development. Tech Stack & Experience: - Automation Tools: Proficient with Katalon More ❯

Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real … growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident … Escalation: Take ownership of critical incidents, lead resolution efforts, and maintain clear, effective communication. Team Leadership: Support and develop 1st and 2nd Line Support teams, offering mentoring, guidance, and training. Performance Oversight: Monitor ticket progress and service quality to ensure consistent, high-level support. Workload Coordination: Manage daily operations More ❯