2 of 2 Permanent Customer Experience Jobs in Lewes

offices overlooking the river Ouse in Lewes, East Sussex. THE ROLE The Head of CRM owns the commercial performance of the Ancient + Brave customer base. Where acquisition brings customers in, this role is accountable for what happens next: how many stay, how long they stay, how much they … long-term retention, across DTC and across all trading markets, setting the plan that the Senior CRM Manager translates into delivery. Map the full customer journey - first order, second order, subscription conversion, product expansion, lapse and win-back - and set the intervention, channel and message at each stage. Define ...

technological and organisational change. Brief Summary Our client have experienced significant growth over the past three years, increasing both the size of our customer base and the range and complexity of the products and services we support. As our hardware, software and connected systems continue to evolve … continuous improvement. The successful candidate will lead a team of lead a team of Support Engineers supporting both hardware and software across our UK customer base, while also providing technical escalation support for international customers when required. We are looking for someone with strong technical aptitude and the motivation ...