4 of 4 Permanent Finance Jobs in Lewes

Support team members receive appropriate technical training, and oversee recruitment and development within the department. - Work closely with Technical, Software, Engineering, Production, Repairs, Sales, Finance and Account Management to resolve issues and achieve company objectives. - Work closely with our customers to ensure their requirements are understood and addressed … product defects and recurring technical issues. Monitor support performance, including response times, ticket ageing, escalations and recurring customer issues. Analyse repair, warranty, support and financial data to identify trends and recommend improvements. Review and improve departmental processes, technical documentation, troubleshooting guidance and escalation routes. Ensure technical knowledge and support procedures ...

which channel - and own the cross-sell and upsell targets that come with it. Own subscription proposition development in partnership with ecommerce, product and finance: tiers, benefits, frequency options, bundle construction and pricing architecture. Set the win-back strategy for lapsed subscribers and one-time purchasers, and know what each … commercial case for loyalty mechanics - credit, gifting, tenure benefits, tiering, early access, community and lifetime pricing - modelling cost, margin impact and payback with finance before anything is committed. Take the loyalty proposition from concept to launch, working across product, packaging, supply, customer service, ecommerce and brand, and own the ongoing ...

customer service. Reporting to the Head of Account Management, you will work closely with Account Management, Technical, Software, Engineering, Production, Repairs, Sales and Finance teams. Key Responsibilities Manage and develop and lead a team of Support Engineers Support Engineers, including workload, priorities and performance. Build strong knowledge of hardware, software … repair and support processes. Monitor ticket progress, response times, recurring faults, escalations and customer risks, taking action where required. Analyse support, repair, warranty and financial data to identify trends and recommend improvements. Ensure technical documentation, troubleshooting guidance and support procedures are maintained and shared effectively. Recruit, train and develop Support ...

prioritise effectively in a fast-moving environment Customer relationship-building skills Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time Work collaboratively with team members from different departments (sales, product, marketing) Confident working remotely, managing your own workload and staying connected to a distributed … team Nice to have These will help you stand out from the pack: Experience working within finance or a regulated environment Startup or scaleup experience, either supporting customers or working within one Knowledge of shares and share schemes Exposure to founders, fundraising processes or early HR operations Experience working with ...