2nd Line IT Support Technician
- Hiring Organisation
- bk plus
- Location
- Lichfield, England, United Kingdom
resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions. · Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required. · Install, configure, and maintain IT infrastructure including desktops, laptops, mobile devices, printers, and network equipment. · Document … resolution activities in the service management system, ensuring accurate and up-to-date records. · Collaborate with third party vendors and escalate issues when necessary to ensure prompt resolution. · Assist with the deployment of software updates, patches, and security measures across the organisation. · Contribute to the development ...