1 of 1 Permanent Management Information System Jobs in Lichfield

2nd Line IT Support Technician

Hiring Organisation
bk plus
Location
Lichfield, England, United Kingdom
resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions. · Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on-site as required. · Install, configure, and maintain IT infrastructure including desktops, laptops, mobile devices, printers, and network equipment. · Document … resolution activities in the service management system, ensuring accurate and up-to-date records. · Collaborate with third party vendors and escalate issues when necessary to ensure prompt resolution. · Assist with the deployment of software updates, patches, and security measures across the organisation. · Contribute to the development ...