3 of 3 Permanent CRM Jobs in Lincoln

deployment and ongoing support of Dynamics 365 Customer Service and Contact Centre solutions. You will translate business requirements and solution architect designs into practical CRM and contact centre functionality, delivering improvements across customer service, telephony and automation. Key responsibilities . Configure and support Dynamics 365 Customer Service and Contact Centre … solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such as Teams Phone, Direct Routing, Azure Communication Services ...

Functional Developer Dynamics 365 Contact Centre & CRM Key Requirements Functional Developer Functional Developer Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre. Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions. Knowledge of case management, queues … security, governance, and data protection requirements. Role Purpose Functional Developer To configure, deploy and support Dynamics 365 Customer Service and Contact Centre solutions, delivering CRM, telephony, automation and customer service improvements aligned to business requirements. ...

Functional Developer Dynamics 365 Contact Centre & CRM - Outside IR35 Key Requirements Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre. Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions. Knowledge of case management, queues, routing, SLAs … Understanding of security, governance, and data protection requirements. Role Purpose To configure, deploy and support Dynamics 365 Customer Service and Contact Centre solutions, delivering CRM, telephony, automation and customer service improvements aligned to business requirements. Local Authority experience preferred Rate of Pay £500 per day Location: Orchard Street, Lincoln, Lincolnshire ...